Data Protection

Mbaje Privacy Policy — Your Data Is Completely Safe With Us

At mbaje, protecting your personal information is our top priority. This Privacy Policy clearly outlines what data we collect, why we collect it, and how we keep it secure.

Last updated: January 1, 2026
SSL Secured
Language: Bengali

Our Privacy Commitment at a Glance

What Mbaje Does — and Never Does — With Your Data

Your data is never sold

Mbaje never sells your personal data to third parties. Your name, address, phone number, and financial information stay with us — that is our commitment.

SSL Encryption Protection

All activity on the platform is protected with 256-bit SSL encryption, ensuring maximum security for logins, deposits, and all data exchanges.

You Are in Control of Your Data

At Mbaje, you can view, update, or delete your personal information at any time. We believe your data belongs to you.

Secure Data Storage

Your data is stored on internationally certified secure servers. Regular security audits and backups ensure your information is never lost.

Cookie Controls

Mbaje uses cookies solely to improve our services. You can disable cookies through your browser settings at any time, though some features may become limited as a result.

Adherence to International Standards

Mbaje complies with international data protection standards. Your data is processed in accordance with GDPR-inspired principles, ensuring the highest level of protection.

Your Privacy is Our Priority: By using mbaje, you agree to this Privacy Policy. We are committed to keeping your data secure and confidential at all times.

1

Introduction

Mbaje (mbaje.biz) is an internationally licensed online betting and gaming platform serving users in Bangladesh and across the globe. This Privacy Policy explains in detail how we handle the personal data of our platform users.

We understand that sharing personal information online is a significant concern — especially when financial transactions are involved. That's why Mbaje has made data protection a top priority from day one.

This Privacy Policy applies to all mbaje services — including website browsing, account registration, betting activities, and interactions with customer support.

2

What Data We Collect

Mbaje only collects information that is strictly necessary. We do not ask for anything beyond what is needed. A detailed list is provided below:

Data Type Example Why It's Required
Identity Information Name, date of birth, nationality Account Verification & KYC
Contact Information Email address, phone number Account Registration & Support
Address Home address, city, postcode Identity Verification & Legal Compliance
Financial Information Payment methods, transaction history Payment Processing & Security
Identity Document NID, Passport Photo KYC Verification Process
Activity Data Betting history, login times Responsible Gaming & Security
Device Information IP address, browser type Security & Fraud Prevention

Mbaje does not collect any information beyond the list above. Every piece of data we collect has a specific, defined purpose.

3

How We Collect Information

Mbaje collects information through several methods. Each one is transparent and based on your consent.

  • Registration form:Information you provide when creating an account is collected directly from you.
  • KYC Verification Process:Documents submitted for identity verification prior to withdrawal.
  • Payment Transactions:Transaction details are automatically recorded during deposits and withdrawals.
  • Platform usage:Your activity — including when you log in and which bets you place — is recorded in activity logs.
  • Customer Support:Information and conversations shared when contacting support.
  • Cookies & Tracking:Website browsing behavior, preferences, and session data.
4

Purpose of Data Use

Mbaje uses the data it collects solely for the purposes outlined below. Your information is never used for any other reason.

  • Creating and managing your account
  • Identity Verification & Fraud Prevention
  • Ensuring payment processing and financial transactions
  • Meeting Legal & Regulatory Obligations
  • Providing Customer Support Services
  • Ensuring platform security and stability
  • Managing the Responsible Gaming Program
  • Sending you relevant promotions and offers (with your consent)
  • Service Improvement & New Feature Development

Marketing Communications: If you no longer wish to receive promotional emails or messages from mbaje, you can unsubscribe at any time through your account settings or by contacting support.

5

Data Sharing Policy

Mbaje never sells your personal data. However, information may be shared with third parties in the following limited circumstances:

  • Payment Processors:Necessary information is shared with payment partners — including Mobile Pay, Nagad, and Rocket — to process transactions.
  • Legal Authorities:We may be required to share information in response to a court order or a lawful request from a regulatory authority.
  • KYC Verification Partners:Necessary information may be shared with approved third-party agencies for identity verification purposes.
  • Technology Infrastructure Providers:Hosting and cloud service providers process data under contractual confidentiality agreements.

We have strict confidentiality agreements in place with all third parties listed above. They may only use your data for the specified purpose and are not permitted to share it further.

6

Data Security Measures

Mbaje uses a multi-layered security framework to protect your data, ensuring the highest level of protection on both the technical and organizational fronts.

256-Bit SSL Encryption

The highest standard of encryption is applied to all data transfers.

Firewall Protection

An advanced firewall system prevents unauthorized access.

Two-Factor Authentication (2FA)

Two-factor authentication for an extra layer of account security.

Regular Security Audits

Regular security testing conducted by third-party specialists.

Secure Data Storage

Data is stored in encrypted databases with regular backups.

Real-Time Monitoring

Suspicious activity is detected and blocked in real time.

Please note that no organization can guarantee 100% security on the internet. That's why keeping your password confidential and reporting anything suspicious right away is important.

7

Cookie Policy

Cookies are small text files stored in your browser. Mbaje uses three types of cookies:

  • Essential Cookies:Required for login sessions and platform security. Disabling these cookies will prevent the platform from functioning properly.
  • Performance Cookies:Remembers your preferences and browsing behavior to deliver a more personalized experience.
  • Analytics cookies:Platform usage patterns are analyzed to drive improvements. Only aggregated data is collected — never personally identifiable information.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may limit certain features.

8

Data Retention Period

Mbaje retains your data only for as long as necessary. Once the retention period ends, it is securely deleted.

  • Active account data:Retained for as long as your account remains active.
  • Financial Transaction Records:Retained for up to 5 years to meet legal obligations.
  • KYC Documents:Retained for up to 5 years after account closure.
  • Customer Support Chat:Retained for a maximum of 2 years.
  • Cookies & session data:Deleted at the end of the session or within a maximum of 30 days.

Upon a request to close your account, all personal data beyond legal retention requirements will be deleted as promptly as possible.

9

Your Rights

You have full control over your personal information on mbaje. You can exercise the following rights at any time:

Right to Access Your Data

You have the right to view what personal information we hold about you.

Right to Rectification

You may request corrections to any information that is inaccurate or out of date.

Right to Erasure

You may request the deletion of any data that is not required for legal compliance.

Right to Object to Processing

You may opt out of your data being used for marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format.

Right to Restrict Processing

The right to request a temporary restriction on the processing of your data under certain circumstances.

To exercise any of these rights, email us at support@mbaje.biz. We typically respond within 30 business days.

10

Protection of Minors

Mbaje strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect personal information from minors.

  • Age is verified at the time of registration
  • Age is confirmed via KYC if there is any doubt
  • If a minor is detected, the account is closed immediately
  • Any data found to belong to a minor is deleted immediately

If you believe a minor you know is using this platform, please notify us at support@mbaje.biz.

11

Policy Updates

Mbaje may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following methods:

  • A notification will be sent to your registered email
  • A pop-up notice will be displayed when you log in to the platform
  • The "Last Updated" date at the top of this page will be changed accordingly.

Continued use of the platform after any changes have been made will be considered as your acceptance of the updated policy. We encourage you to revisit this page whenever you receive a notice of changes.

12

Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to reach out. We're always here to help.

Data Protection Team

Email: support@mbaje.biz
Response Time: 1–3 Business Days
Business hours: Monday–Saturday, 9:00 AM – 9:00 PM (BST)

For any privacy-related requests, send us an email with "Privacy Request" in the subject line. This helps us respond to you faster.

Your Data Is Safe — Get Started Today

Your privacy is completely safe with mbaje. Register with confidence and enjoy the best betting experience in Bangladesh.

Your data is always encrypted and secure.

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